FAQ

Frequently Asked Questions (FAQ) for Lhomis

Orders & Shipping

  • How long does shipping take? We offer free standard shipping across the United States. Delivery typically takes 3–5 business days following a processing window of 1–2 business days.

  • Do you offer free shipping? Yes, shipping is completely free with no minimum purchase requirement and zero hidden delivery fees or surcharges at checkout.

  • How can I track my order? Once your package is dispatched, you will receive a tracking number via email so you can monitor your delivery in real-time.

  • Can I cancel my order? If you need to cancel your order, please email us immediately at lh6098034@gmail.com. Orders are generally processed and prepared for shipment within 1–2 business days.

Returns & Refunds

  • What is your return policy? We accept returns within 30 calendar days of delivery. Items must be unused, unaltered, and in their original packaging when possible.

  • Do I have to pay for return shipping? No, return shipping is 100% free for all eligible returns.

  • How long does it take to receive my refund? Once we receive and inspect your returned items, refunds are processed within 14 business days directly back to your original payment method.

  • Do you charge restocking fees? No, we never charge restocking fees.

Products

  • Are your products durable? Yes, our outdoor furniture collections are selected with a focus on durability and weather resistance, using high-quality materials like all-weather wicker, HDPE (High-Density Polyethylene), and rust-proof aluminum frames designed to endure real-world conditions.

  • Do your products come with instructions? Yes, all applicable products include clear, detailed setup and assembly manuals to ensure installation is as quick and easy as possible.

  • What if my item arrives damaged? Due to the heavy nature of patio furniture, transit issues can occasionally happen. If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos, and we will promptly arrange a free replacement or a full refund.

Payments & Security

  • What payment methods do you accept? We accept major secure payment options at checkout, including Visa, Mastercard, American Express, Apple Pay, Discover, and Diners Club.

  • Is my payment information secure? Yes, all transactions are protected using advanced SSL encryption technology, ensuring your personal data and payment credentials are fully secured and never stored on our servers.

Contact & Support

  • How can I contact you? You can reach our support team anytime through the following channels:

    • 📧 Email: lh6098034@gmail.com

    • 📞 Phone: (907) 789-0116

    • We aim to respond to all inquiries within 24–48 business hours (Monday–Friday).

  • Where are you located? Lhomis 📍 1482 Kilcrease Cir, Paradise, California, 95969, United States

Still Need Help?

If your question isn’t listed here, feel free to contact us — we’re always happy to help you find the perfect furniture sets for your outdoor living space!